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Do you have questions about Medicaid?  A good place to start to look for answers is on your Medicaid card.  Have you been assigned to a Health Maintenance Organization (HMO). HMOs are organizations that consist of member physicians and health care staff that provide health care to enrolled individuals and families. HMO organizations have contracts with the State of Michigan to provide transportation as part of the agreement.

If you discover you have an HMO you will need to call the phone number on your Medicaid card for transportation information. You will work with the staff at the HMO to make arrangements for your ride to the doctor or other medical appointment.  

For more information regarding Medicaid enrollment go to: www.MICoverage.org 

If you do not have a HMO but have Straight Medicaid, you will then need to contact the Community Resource staff person at your County's Department of Health & Human Services office.  The staff will work with you and help you understand what level of transportation service you qualify for and how to move forward to make arrangements for your ride.  

Berrien County DHHS:   269-934-2000

Cass County DHHS:       269-445-0200

Van Buren County DHHS: 269-621-2800

Each Michigan Department of Health and Human Services (DHHS) office will furnish information in writing and orally, as appropriate, to all applicants and to all other individuals who request it acknowledging that medical transportation is ensured for transportation to and from medical services providers for Medicaid (MA)covered services.

Read more here about Medicaid client rights and responsibilities here.


HMO Providers in Berrien, Cass & Van Buren Counties

The links below will direct you to the HMO web sites.

Meridian Health Plan of Michigan, Inc.  

777 Woodward Ave, Suite 600, Detroit, MI  48226

Call Member Services at (888)437-0606 or (313) 324-3700



United Health Care

26957 Northwest Hwy. Suite 400, Southfield, MI  48033

Phone: (800)903-5253

For a ride to a medical appointment, call Care Source at 1-877-892-3995. Please try to call at four days in advance to set up your ride to your doctor’s visit to arrange transportation.

To set up FREE non-emergency transportation to go to and from:

•Doctor’s visits

•Medical equipment companies for supplies

•Mental Health clinics

•Health Departments

•Vision clinics

•Urgent visits to your doctor’s office or Urgent care centers — if you need an urgent ride to your doctor’s office or an Urgent care center sooner than the four-day advance notice, call us and we will help you.

Click here to view the Medicaid Member Handbook.


McLaren Health Plan 

G-3245 Beecher Road, Suite 200, Flint, MI 48532

Phone: (888) 327-0671


How do members find transportation?

McLaren Health Plan must provide emergency and non-emergency medically necessary transportation for you to get medical care.

• If you have a medical emergency call 911

• If you need non-emergency, medically necessary transportation, call Customer Service at (888) 327-0671

If you do not have a way to get to and from the doctor or you do not have a way to get to treatment that is covered by McLaren Health Plan, you can get help with rides. Some of the time you need a referral from your PCP. We need time to set up your ride and some important information from you to be able to get you a ride.

If transportation is needed outside of your county, there is a special review process. It is also important to remember that if you cancel your appointment, you need to call McLaren Health Plan to cancel your transportation.

Some services are covered by Medicaid fee for service, not by McLaren Health Plan. These services include dental, substance abuse, and some mental health services. You should contact your local DHHS office for help with a ride. 

Click here to view the Medicaid Member Handbook


Molina Healthcare of Michigan 

100 W. Big Beaver Road, Suite 600, Troy, MI 48084

(248) 925-1700 or (888) 898-7969 


Molina Healthcare will provide transportation to covered services. Transportation is provided when you have no other means to get to your doctor appointments, x-rays, lab tests, pharmacy, medical supplies or other medical care.

Member Handbook

It tells you what you need to know about your Molina Healthcare of Michigan Medicaid Health Plan. Read here.

How do members find transportation?

Call Member Services at (888) 898-7969. It is important to call 3 days in advance of your appointment to schedule transportation. Have your Member ID Card handy.

Some services are covered directly by Medicaid, not by Molina Healthcare. These services include:

  • Dental
  • Substance Abuse
  • Some Mental Health Services 

 Priority Health 

1231 E. Beltline NE, Grand Rapids, MI 49525-4501

(888) 975-8102

Priority Health  

Transportation is covered at no cost to the client when medically necessary and appropriate. Please call to set up a ride 4 days in advance of your appointment. To schedule a ride, call 1.888.975.8102.

 Click her to view the Member Handbook.


Aetna Better Health of Michigan 

1333 Gratiot, Suite 400, Detroit, MI 48207


Requests for rides must be made three days prior to appointment by calling this number:



Do you need health insurance and do not qualify for Medicaid?

Healthy Michigan Plan 

Are you looking for health care coverage that works for your health and your budget? Now there is an option to help working people in Michigan get healthy — at a cost that works with your budget.

It's the Healthy Michigan Plan. See if you are eligible at the Healthy Michigan web site.   For details of coverage, see the Healthy Michigan Plan Handbook.    

Non-Emergency Transportation Services:  You can get help with a ride if you do not have a way to get to and from a provider visit that is covered by the Healthy Michigan Plan. You must get approval for non-emergency transportation before your visit. If you are in a health plan, contact your health plan if you need transportation services. If you are not in a health plan, contact your local Department of Health & Human Services specialist.

Did you know...
An estimated 3.4 million
Americans depend on
Medicaid transportation
to get to doctors and medical
44% (1,012,918) of children in
Michigan live in low-income
families(National: 42%),
defined as income below
200%of the federal poverty level.

This website is made possible through a Federal Transit Administration 5317 grant and the Michigan Department of Passenger Transportation. It is managed by the Southwest Michigan Planning Commission who is providing this database solely for informational purposes. It disclaims all responsibilities for errors, omissions, changes, and other agency representations. SWMPCs listing of agencies does not constitute an endorsement by SWMPC of the agency, business, guarantee of availability of service, guarantee of the quality of service. Further, SWMPC does not represent for other agencies the compliance with all legal requirements for providing services, compliance with federal, state, local and equal employment opportunity and anti-discrimination laws and acknowledgment of good standing with appropriate licensing authorities, if any. SWMPC further disclaims liability for such compliance and licensing requirements.