TCATA Customer Support

The Twin Cities Area Transportation Authority's (TCATA) main office is located at 275 E. Wall St. in downtown Benton Harbor. 

Excellent public transportation is our business. Rider satisfaction is our mission. We promise to provide you with the highest level of customer service every day--at every stop and on every bus you ride with us. Contact us anytime, for any reason.

We look forward to hearing from you.

Telephone Customer Support

If you have any questions and would like to talk to a Twin Cities Area Transportation Authority (TCATA) representative during operating hours, please call:

269-927-2268

Monday - Friday: 8:00 a.m. - 5 p.m.

Submit Complaints, Comments and Coompliments Online

Online comments can be summited to TCATA using the online suggestion form.  Once TCATA receives your comment it will be forwarded to the appropriate department and you will receive a response by email.   

Write to the Top
If you would like to contact the Twin Cities Transportation Authority administrative staff directly, please contact :
Paul Gillespie
Director
275 E. Wall St.,
Benton Harbor, MI 49022
Phone: 269-927-2268
Protecting Your Rights

Pursuant to federal requirements, the Twin Cities Area Transportation Authority (TCATA) is required to operate its service and other programs without regard to race, color, and national origin. As such, to ensure that TCATA customers are not discriminated against, we have adopted processes that promote equal access and quality service to all customers.  If you are interested in learning more about the process, please call our Customer Service Department at (269) 927-2268.

Twin Cities Area Transportation Authority Title VI Non-Discrimination Plan:

Title VI of the Civil Rights Act of 1964 and related statutes (as amended) prohibit discrimination on the basis of race, color, national origin, sex, disability, creed or age in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal financial assistance"(42 U.S.C. Section 2000d).

Twin Cities Area Transportation Authority is responsible for initiating and monitoring Title VI activities, and all other responsibilities as required by 23 Code of Federal Regulation 200 and 49 Code of Federal Regulation 21.

You can also submit your comments, suggestions or complaint via:

  • Submit your comments, suggestions or complaint via email to: 

When filing a complaint, please be sure to include your contact information as well as details of the incident including what occurred, where and when, and the names, addresses, phone numbers and e-mail addresses of witnesses.  pgillespie@tcatabus.org

Twin Cities Area Transportation Authority ADA Plan

This page last updated on 1/2/2020.