TCATA Customer Support

The Twin Cities Area Transportation Authority's (TCATA) main office is located at 275 E. Wall St. in downtown Benton Harbor. Excellent public transportation is our business. Rider satisfaction is our mission. We promise to provide you with the highest level of customer service every day--at every stop and on every bus you ride with us. Contact us anytime, for any reason.

Telephone Customer Support

If you have any questions and would like to talk to a Twin Cities Area Transportation Authority (TCATA) representative during operating hours, please call:


Submit Complaints, Comments and Compliments Online

Online comments can be summited to TCATA using the online suggestion form. Once TCATA receives your comment it will be forwarded to the appropriate department and you will receive a response by email.

Protecting Your Rights

Americans with Disabilities Act (ADA)

TCATA is committed to providing all passengers with safe, convenient and comfortable service that is accessible and usable by seniors and people with disabilities. TCATA fully complies with the Americans with Disabilities Act (ADA) of 1990 and related statutes and regulations in all programs and activities.

How to Submit an ADA Complaint

Title VI Non- Discrimination

TCATA fully complies with Title VI of the Civil Rights Act of 1964 and related statutes and regulations in all programs and activities.  TCATA operates without regard to race, color, national origin, creed, income, gender, age, and disability.

How to Submit a Title VI Complaint

This page last updated on 3/7/2022.