Cass County Public Transit Customer Support
Excellent public transportation is our business. Rider satisfaction is our mission. We promise to provide you with the highest level of customer service everyday--at every stop and on every bus you ride with us. Contact us anytime, for any reason. We look forward to hearing from you.
Telephone Customer Support
If you have any questions and would like to talk to a Cass County Transit representative during operating hours, please call:
Monday - Friday: 6:00 a.m. - 5 p.m.
Submit Complaints, Comments and Concerns
Submit your comments online now. Your completed suggestion form will be directed to staff who will address your concern. It is important to include your contact information so we can get back with.
Protecting Your Rights
Pursuant to federal requirements, Cass County Public Transit (CCPT) is required to operate its service and other programs without regard to race, color, and national origin. As such, to ensure that CCPT customers are not discriminated against, we have adopted processes that promote equal access and quality service to all customers. If you are interested in knowing the complaint process, please contact:
Cass County Transportation Authority
Dennis Schuh, Transportation Coordinator/ Title VI Coordinator
400 East State Street, Cassopolis, MI 49031
All general comments and suggestions are welcomed and will be considered.
You can submit your comments, suggestions or complaint via:
- Submit your comments, suggestions or complaint via email to: firstname.lastname@example.org
- Send a letter to: Cass County Public Transit ,400 E. State Street, Cassopolis, MI 49031
When filing a complaint, please be sure to include your contact information as well as details of the incident including what occurred, where and when, and the names, addresses, phone numbers and e-mail addresses of witnesses.