Van Buren Public Transit Customer Support

Excellent public transportation is our business. Rider satisfaction is our mission. We promise to provide you with the highest level of customer service everyday--at every stop and on every bus you ride with us. Contact us anytime, for any reason. We look forward to hearing from you.

Telephone Customer Support

If you have any questions and would like to talk to a Van Buren Public Transit representative during operating hours, please call:

269-427-7921 or 800-828-2015  long distance

When filing a complaint, please be sure to include your contact information as well as details of the incident including what occurred, where and when, and the names, addresses, phone numbers and e-mail addresses of witnesses.

Online Customer Support

Please click HERE if you prefer to send an email to Van Buren Public Transit   regarding any questions that you may have.

Submit Complaints, Comments and Ask Questions

Click HERE to send a complaint, comment or concern online now! Your completed suggestion form will be directed to the best administrative staff whom will address your concern. If you would like to hear back from us, please leave us with your email address on the suggestion form. Thank you!

Write to the Top

If you would like to contact Van Buren Public Transit's administrative staff directly, please contact the individual listed below:

Director: 269-427-7377

Assistant Director:  269-427-7851

Operations Supervisor:  269-427-8504

Protecting Your Rights

Pursuant to federal requirements, Van Buren Public Transit (VBPT) is required to operate its service and other programs without regard to race, color, and national origin. As such, to ensure that VBPT customers are not discriminated against, we have adopted processes that promote equal access and quality service to all customers.  If you are interested in knowing the complaint process, please call our Customer Service Department at 269-427-7921.

All comments and suggestions are welcomed and will be considered.

You can also submit your comments, suggestions or complaint via:

  • Submit your comments, suggestions or complaint via email to: dacobat@vbco.org
  • Send a letter to: Van Buren Public Transit, 610 David Walton Drive, Bangor, Michigan 49013

When filing a complaint, please be sure to include your contact information as well as details of the incident including what occurred, where and when, and the names, addresses, phone numbers and e-mail addresses of witnesses.

This page last updated on 3/5/2018.