Customer Support

Excellent public transportation is our business. Rider satisfaction is our mission. We promise to provide you with the highest level of customer service everyday-at every stop and on every bus you ride with us. Contact us anytime, for any reason. We look forward to hearing from you. View the brochure 

Telephone Customer Support

If you have any questions and would like to talk to a Buchanan Bus representative during operating hours, please call:

(269) 697-0600

Monday - Friday: 7:00 a.m. - 5:30 p.m.

Submit Complaints, Comments and Ask Questions

Submit your comments online now. Your completed suggestion form will be directed to staff who will address your concern. It is important to include your contact information so we can get back with. Thank you!

Write to the Top
If you would like to contact Buchanan administrative staff directly, please contact one of the following individuals listed below:
Evan Smith 
Berrien County Transportation & Planning Coordinator
Berrien County Administration Center
701 Main Street
St. Joseph, Michigan 49085

Protecting Your Rights

Pursuant to federal requirements, the Buchanan Dial a Ride is required to operate its service and other programs without regard to race, color, and national origin. As such, to ensure that Buchanan Dial a Ride customers are not discriminated against, we have adopted processes that promote equal access and quality service to all customers.  If you are interested in knowing the complaint process, please call Kimberly O'Haver at 269-983-8990.

All comments and suggestions are welcomed and will be considered.

You can also submit your comments, suggestions or complaint via:

  • Submit your comments, suggestions or complaint via email: Kimberly O'Haver, Transportation Management Inc.
  • Send a letter to: Kimberly O'Haver, 310 Main Street, St. Joseph, Michigan 49085

When filing a complaint, please be sure to include your contact information as well as details of the incident including what occurred, where and when, and the names, addresses, phone numbers and e-mail addresses of witnesses.

This page last updated on 9/15/2021.