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Berrien Bus Customer Support

Berrien Bus headquarters are located on 4676 E Shawnee Road in Berrien Springs, MI. This location also serves as a transfer point for Buchanan Bus. Excellent public transportation is our business. Rider satisfaction is our mission. We promise to provide you with the highest level of customer service everyday--at every stop and on every bus you ride with us. Contact us anytime, for any reason. We look forward to hearing from you.

Telephone Customer Support

If you have any questions and would like to talk to a Berrien Bus representative during operating hours, please call:

(269) 471-1100
Monday - Friday: 6:30 a.m. - 5:00 p.m.
 

Submit Complaints, Comments and Concerns

Submit your comments online now. Your completed suggestion form will be directed to staff who will address your concern. It is important to include your contact information so we can get back with. Thank you!

Write to the Top
If you would like to contact Berrien Bus' administrative staff directly, please contact one of the following individuals listed below:

Dennice Scarlett
Transportation Management Inc.
310 Main Street
St. Joseph, MI 49085-103
269-471-1100
 
Kim O' Haver,
Transportation Management Inc.
310 Main Street
St. Joseph, MI 49085-103
Phone: 269-983-8990
Fax: 269-983-4248

 

Evan Smith 
Berrien County Transit Coordinator
701 Main Street
St. Joseph, Michigan 49085
(269) 983-7111 ext 8262
 

Protecting Your Rights

Pursuant to federal requirements, the Berrien Bus is required to operate its service and other programs without regard to race, color, and national origin. As such, to ensure that Berrien Bus customers are not discriminated against, we have adopted processes that promote equal access and quality service to all customers.  If you are interested in knowing the complaint process, please call Evan Smith at (269) 983-7111 ext 8350

All comments and suggestions are welcomed and will be considered.

You can also submit your comments, suggestions or complaint via:

  • Submit your comments, suggestions or complaint via email: Evan Smith, Berrien County Transit Coordinator   esmith1@berriencounty.org
  • Send a letter to: Evan Smith, Berrien County Administration,  701 Main Street, 
    St. Joseph, Michigan 49085

When filing a complaint, please be sure to include your contact information as well as details of the incident including what occurred, where and when, and the names, addresses, phone numbers and e-mail addresses of witnesses.