Home  Public Transit  Find a Provider  Berrien Bus  Customer Support

Berrien Bus Customer Support

Berrien Bus headquarters are located on 4676 E Shawnee Road in Berrien Springs, MI. This location also serves as a transfer point for Buchanan Bus. Excellent public transportation is our business. Rider satisfaction is our mission. We promise to provide you with the highest level of customer service everyday--at every stop and on every bus you ride with us. Contact us anytime, for any reason. We look forward to hearing from you.

Telephone Customer Support

If you have any questions and would like to talk to a Berrien Bus representative during operating hours, please call:

(269) 471-1100
Monday - Friday: 6:00 a.m. - 5:00 p.m.

Submit Complaints, Comments and Concerns

Submit your comments online now. Your completed suggestion form will be directed to staff who will address your concern. It is important to include your contact information so we can get back with. Thank you!

Write to the Top
If you would like to contact Berrien Bus' administrative staff directly, please contact :

Paul Gillespie
Berrien Bus Operations Director
Protecting Your Rights

Pursuant to federal requirements, the Berrien Bus is required to operate its service and other programs without regard to race, color, and national origin. As such, to ensure that Berrien Bus customers are not discriminated against, we have adopted processes that promote equal access and quality service to all customers.  If you are interested in knowing the complaint process, please call Paul Gillespie at 269-471-1100

All comments and suggestions are welcomed and will be considered.

You can also submit your comments, suggestions or complaint via:

  • Submit your comments, suggestions or complaint via email: Paul Gillespie,  Berrien County Operations Director  pgillespie@berriencounty.org
  • Send a letter to: Paul Gillespie, Berrien County Operations Director  701 Main Street, 
    St. Joseph, Michigan 49085

When filing a complaint, please be sure to include your contact information as well as details of the incident including what occurred, where and when, and the names, addresses, phone numbers and e-mail addresses of witnesses.

Contact Us

 Phone: 269-471-1100

Monday - Friday
6:00 a.m. to 5:00 p.m.

Berrien Bus Holiday Closures

Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
New Year's Day